Melles Cornea Clinic has an independent treatment centre license (ZBC), also known as an Institution for specialist medical care (IMSZ). The clinic provides medical (insured) care. It follows the laws and regulations determined by the Ministry of Family, Health and Care and the umbrella organisations like the Dutch Healthcare Authority (NZa) and the Health and Youth Care Inspectorate (IGJ).
The clinic accounts for the care provided on an annual basis. This includes the submission of the ‘Kwaliteitsindicatoren particuliere klinieken’ [Quality indicators for private clinics] to the IGJ and the ‘Maatschappelijk Verantwoord Jaardocument’ [Annual Report on Corporate Social Responsibility] to the Ministry of Family Health and Care.
Your privacy
The Melles Cornea Clinic processes your medical data to ensure you receive the best possible treatment and benefit from excellent quality in as personal a way as possible. Naturally, the General Data Protection Regulation (GDPR) applies. This law came into effect on 25 May 2018 in the whole EU and concerns privacy law. Naturally, we respect your privacy. Please consult this annex for further information about what we will and will not do with your data. Please get in touch with us if you have any questions about your privacy. Would you like to read more about GDPR? Please consult this website.
Complaints procedure
The employees at Melles Cornea Clinic do their very best to provide you with high-quality care and help. However, if you aren’t satisfied or there are things you believe to be incorrect or unjust, we would gladly hear from you. Your comments provide us with the opportunity to continue to improve the care we provide. Experience has taught us that many complaints are based on miscommunication or divergent expectations. Discussing your complaint with your direct healthcare provider can often resolve and remedy a significant portion of the issue causing dissatisfaction.
If you cannot resolve the issue with your healthcare provider or prefer to talk about your complaint with someone else, then contact our complaints officer to discuss matters and ask them any questions you may have. This independent officer can tell you about the complaints procedure and can help you find a satisfactory solution. You can contact the complaints officer directly by sending an email to klachtenfunctionaris@niios.com or by post at NIIOS, attn. the Complaints Officer, Laan op Zuid 88, 3071 AA Rotterdam.
If you and your healthcare provider and/or complaints officer can resolve the issue, then you can contact the Geschillendcommissie Zorg [the Healthcare Quality, Complaints and Disputes Commission]. This is an independent and impartial organisation with the proper knowledge and expertise about the healthcare sector. You can find more information about the methods used by Geschillencommissie Zorg at www.degeschillencommissiezorg.nl.
